Terms & Conditions
Terms & Conditions
Terms and Conditions
Last Updated: October 2025
Welcome to TrueWave Integrative Health Clinic (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website www.truewaveclinic.ca, online booking services, and related platforms, including our use of the Jane App for appointments and communication. By accessing or using our website or services, you agree to comply with and be bound by these Terms.
If you do not agree to these Terms, please do not use our website or services.
1. Use of Website
Our website is intended to provide general information about our clinic, services, and practitioners. The content on this site is for informational purposes only and should not be considered medical advice, diagnosis, or treatment.
Always consult a qualified healthcare professional before making any healthcare decisions.
You agree to use our website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use of the site.
2. Online Booking via Jane App
We use Jane App, a secure Canadian healthcare platform, for online scheduling, intake forms, and communication.
When booking through Jane App, you must provide accurate, complete information. You are responsible for maintaining the confidentiality of your login credentials and all activity under your account.
All appointments made through Jane App are subject to our Refund and Cancellation Policy, available on our website.
3. Privacy and Personal Information
Your use of our website and services is also governed by our Privacy Policy, which outlines how we collect, use, and protect personal information in compliance with British Columbia’s Personal Information Protection Act (PIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
By using our services, you consent to the collection and handling of your information as described in the Privacy Policy.
4. Intellectual Property
All content on this website, including text, images, graphics, logos, and design elements, is the property of TrueWave Integrative Health Clinic or its licensors and is protected by Canadian copyright and trademark laws.
You may not reproduce, distribute, or modify any content without our prior written permission.
5. Medical Disclaimer
Information provided on this website is for educational purposes only and is not intended to replace professional medical advice.
Do not disregard professional advice or delay seeking treatment because of information found on our website or social media channels.
6. Limitation of Liability
To the fullest extent permitted by law, TrueWave Integrative Health Clinic and its practitioners are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website, services, or information contained herein.
You acknowledge that your use of our website and services is at your own risk.
7. Links to Third-Party Sites
Our website may contain links to third-party websites or resources, including Jane App and other healthcare resources. We are not responsible for the content, accuracy, or privacy practices of those websites.
Use of third-party sites is at your own discretion and subject to their respective terms and policies.
8. Cancellations, Refunds, and Payments
All bookings and payments are governed by our Refund and Cancellation Policy.
Please review that policy carefully before making an appointment or payment.
9. Changes to Terms
We may update these Terms from time to time to reflect changes in our operations or applicable laws. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our website after updates constitutes acceptance of the new Terms.
10. Governing Law
These Terms and Conditions are governed by the laws of the Province of British Columbia and the applicable laws of Canada.
Any disputes arising under these Terms shall be resolved in the courts of British Columbia.
11. Contact Us
If you have questions or concerns about these Terms and Conditions, please contact:
TrueWave Integrative Health Clinic
1B-219 Fern Road West , Qualicum Beach, BC
Email: info@truewaveclinic.ca
Phone: 778-909-1151