Privacy Policy

At TrueWave Integrative Health Clinic (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website www.truewaveclinic.ca or interact with our clinic located in Qualicum Beach, British Columbia.

1. Information We Collect

We may collect personal information directly from you or automatically through your use of our website or services. This may include:

Personal Contact Information: Name, phone number, email address, and other contact details submitted through online forms or appointment requests.
Health Information: Information voluntarily provided for appointment scheduling, intake forms, or communication with your healthcare provider.
Usage Data: IP address, browser type, operating system, pages visited, and date/time of access collected automatically for analytics and website improvement.
Cookies and Tracking Technologies: Used to enhance your online experience and understand site usage. You can manage cookie preferences through your browser settings.

2. Online Booking and the Jane App

We use Jane App, a secure, Canadian-based healthcare practice management platform, for online appointment booking, charting, and communication.

When you book an appointment or create an account through Jane App, your personal information is collected and stored securely on Jane App’s servers, which comply with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).

Information managed through Jane App may include:

Your name, contact information, and appointment details.
Health information you provide during intake or consent forms.
Communication between you and your practitioner, stored securely within the platform.

You can review Jane App’s Privacy Policy at https://jane.app/privacy.

3. How We Use Your Information

We use personal information for the following purposes:

To respond to your inquiries, appointment requests, or messages.
To provide healthcare or related services you have requested.
To manage appointments, billing, and communication through Jane App.
To improve our website, services, and user experience.
To send important updates or information about your appointments or our clinic (with your consent).
To comply with legal and regulatory obligations.

4. Consent

By providing personal information through our website, Jane App, email, or phone, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions.

5. Disclosure of Personal Information

We do not sell or rent your personal information. We may share information only in the following circumstances:

With healthcare professionals or administrative staff involved in your care.
With Jane App, our secure online booking and charting provider.
With third-party service providers (e.g., website hosting, email, or analytics) who assist us in operating our clinic and who are contractually obligated to protect your privacy.
When required by law, regulation, or court order.

6. Data Retention and Security

We retain personal information only as long as necessary for the purposes outlined above or as required by law.

We employ administrative, technical, and physical safeguards to protect your information against unauthorized access, use, or disclosure. Jane App uses bank-level encryption, secure data centers located in Canada, and strict access controls to protect your data.

7. Links to Other Websites

Our website may contain links to third-party websites (e.g., booking systems, partner organizations). We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing personal information.

8. Your Rights

Under British Columbia’s Personal Information Protection Act (PIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

Access and request correction of your personal information.
Withdraw consent for future use of your information.
Request information about our privacy practices.

To exercise these rights, please contact us using the details below.

9. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact:

TrueWave Integrative Health Clinic
Attn: Privacy Officer
1B-219 Fern Road West, Qualicum Beach, BC
Email: info@truewaveclinic.ca
Phone: 778-909-1151

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website with a revised “Last Updated” date. Continued use of our website after such changes indicates your acceptance of the updated policy.